Service Terms & Refund Policy

I AM LAW (operated under the justice4me.co.za domain) is a software platform and self-service legal tool. We are not a law firm, attorney, advocate, or legal practitioner as defined under the Legal Practice Act 28 of 2014, and we do not provide legal advice or legal representation. No attorney–client relationship is created by your use of the platform.

We provide procedural information, document-preparation templates, and software-assisted document drafting for self-represented litigants exercising their constitutional right (Section 34, Constitution of the Republic of South Africa) to represent themselves in their own civil matters. All software-generated outputs are informational drafts based on facts you supply and are not reviewed by an admitted legal practitioner before delivery.

You remain solely responsible for reviewing, verifying, modifying, signing, and filing any document, and for all decisions, deadlines, appearances, and outcomes in your matter. For complex matters — particularly opposed High Court proceedings, criminal matters, or anything requiring expert cross-examination — you should consult an admitted attorney; our triage tool will flag this where applicable. Our outputs are grounded exclusively in South African law.

I AM LAW offers a 7-day free trial on signup. No credit card is required to start the trial. At the end of the trial period, full platform access pauses unless you subscribe (from R249/month) or purchase a once-off matter pack. You may still sign in to review materials generated during your trial.

We will send you a reminder email 24 hours before your trial expires.

Subscription fees are billed in South African Rand (ZAR) and charged monthly or annually, depending on the plan selected at sign-up.

Prices are shown in ZAR. We are not currently VAT-registered; if we register for VAT later, listed prices will include VAT where applicable. Annual subscriptions are charged as a single upfront payment and save approximately 17% compared to monthly billing.

You will receive a tax invoice via email for each billing cycle (sent automatically after successful payment). You can also resend the latest invoice from Account settings.

We accept major South African debit and credit cards (Visa, Mastercard) via our secure payment processor. No card details are stored on our servers. All transactions are processed through PCI-DSS compliant infrastructure.

EFT payment is available for annual subscriptions on request — contact info@justice4me.co.za.

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period — you retain full access until then.

Cancellations do not entitle you to a pro-rata refund of the remaining period unless you are within the 7-day refund window described in section 6.

Subscription refund window: If you are dissatisfied with your subscription, you may request a full refund within 7 calendar days of the charge date, provided that you have not generated or downloaded any drafted documents during that period.

Once-off product packs: Once a document pack has been generated and delivered to your account, it is non-refundable. This is because the AI service has been rendered and computational costs have been incurred.

Technical failure refunds: If a payment was charged and the service was not delivered due to a technical fault on our side, you will receive a full refund within 5 business days. Please report these issues to info@justice4me.co.za.

How to request a refund: Signed-in customers can use Account → Request refund (attaches your Paystack reference automatically). Or email info@justice4me.co.za / use the contact form with your account email, the date of the charge, and the reason. We will respond within 2 business days.

Your 7-day trial includes full platform access — case evaluation, Legal Assistant chat, document generation, and the Case Organizer. The 4-PDF Legal Empowerment Pack is delivered on signup. After the trial ends, continued access requires a paid subscription (Basic from R249/month or Premium R499/month) or a once-off matter pack (from R249). Without payment, new evaluations, chat, and document generation are paused; you may still sign in to review what you created during the trial.

We ask that you contact us directly before initiating a chargeback with your bank. Most billing issues can be resolved within 2 business days. Unjustified chargebacks may result in suspension of your account.

I AM LAW does not store your full card number, CVV, or banking credentials. All payment data is handled exclusively by our payment processor. Your personal information is processed in accordance with the Protection of Personal Information Act (POPIA), 2013.

For our full Privacy & POPIA policy, see justice4me.co.za/privacy.

We may update this policy from time to time. Material changes will be communicated via email and will take effect 14 days after notification. Continued use of the service after that date constitutes acceptance.

For all general enquiries, billing, refunds, and technical support: